Privacy Policy

The Longevity Lab Privacy Policy

This Privacy Policy applies to The Longevity Lab website. The Longevity Lab website is provided for information and educational purposes and may contain links to other sites. Upon entrance to another website regardless of whether through an advertisement, service, or content link, be informed that The Longevity Lab does not assume responsibility for the privacy practices of these other sites. We promote that you seek to review the privacy statements of all websites which you frequent.

Here at The Longevity Lab, we understand that transparency is the key to all healthy relationships. Since health is our main priority, we want to thank you for trusting us with sensitive information. As a result, we want to make sure that you know exactly how, when and why we use it. Below, we describe the privacy practices which our website abides by. You will find out precisely how we collect data, how we utilize it, the controls you have over your information, and the ways we keep your information safe and secure.

Respectively, we’ll cover:

Information We Collect and How We Use Information

On The Longevity Lab website, we collect the following personal information via website forms:

Upon the release of this information, you provide personal information that will be used by The Longevity Lab for the single purpose of scheduling your appointment or returning your contact request.

Choosing to enlist as a subscriber of our website or subscribe to our blog, will mean that you will receive practice newsletters, announcements and occasional promotional information via email. All such emails will be general in nature and will in no way compromise your unique health characteristics. You may voluntarily choose to unsubscribe from these emails at any time. This will stop you from receiving any such emails in future. You can do this by clicking on the unsubscribe button at the bottom of our emails.

Passive Information We Collect

Similarly, many other websites, we autonomously collect and log other nonidentifying information in regards to your interactions with our website:

Device data

We gather data from the device and application you use to access the The Longevity Lab website, such as your Internet protocol (IP) addresses, device type, browser type, operating system and timestamps.

Usage data

We gather usage data that may include which The Longevity Lab webpages you visit, what you click on when you performed those actions, and so on. Emails sent by The Longevity Lab collect information about who opened those emails and clicked on links in them. We do this to track the performance of The Longevity Lab email messaging and to monitor and improve email deliverability and open rates.

How Information Is Shared

Except as detailed in this Privacy Policy or as specifically agreed to by you, The Longevity Lab will not disclose any Personally Identifiable or Personal Health Information it gathers from you on our website. We will only release Personally Identifiable or Personal Health Information to third parties:

Your Rights To Access and Control Your Personal Data

You may request at any time for information about any personal data we hold about you or request to correct or delete that information. This request will be completed within 30 days of the initial request for information being received. Please complete this form to start this process. If you need further assistance regarding your rights, please get in touch with our Data Protection Officer at dataprotection@vortala.com, and we will consider your request in accordance with applicable laws

Analytics and Advertising Services Provided by Others

Google Analytics.

Additionally, our website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). The information generated by the cookie about your use of our website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of our website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also hand over this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. Further information may be obtained by visiting Google’s privacy policy

We use this information to conduct research and analysis to better understand how visitors are using The Longevity Lab website so that we can improve our website experience. Infrequently, The Longevity Lab operations contractors acting on their behalf, conduct online research in order to gather feedback about our site through online or email surveys.

Participation in these surveys is completely voluntary and you may choose whether or not to participate and disclose information. Personally Identifiable Information collected through market research will only be used by The Longevity Lab and its operations contractors and will never be given or sold to a third party.

Our International Operations and Data Handovers

Our website hosting company, Vortala, operate internationally and hand over information to the United States for the purposes detailed in this policy. They rely on multiple legal bases to lawfully hand over personal data around the world. These include your consent, the EU-US and EU Commission approved model contractual clauses, which require certain privacy and security protections:

Information Security

We work hard to keep your data secure. We make use of a combination of administrative, technical, and physical controls to maintain the security of your data. This includes using Transport Layer Security (“TLS”) to encrypt many of our Services. No method of transmitting or storing data is completely secure, however, if you have a security-related concern, please contact customer support at dataprotection@vortala.com.

Data Retention

We retain your personal information and of your use of the Services for as long as necessary for our legitimate business interests, historical research, for legal reasons, and to prevent harm, including as detailed in the Information We Collect and How We Use Information section.

Our Policies for Children

We are dedicated to protecting the privacy of children. Neither The Longevity Lab or any of its services are designed or intended to attract children under the age of 13.

Changes to This Policy

We will notify you of any changes to the Privacy Policy which includes the use of your Personally Identifiable Information. If you choose to continue using The Longevity Lab site will imply acceptance of the changes. If you do not agree to the terms and conditions of this Privacy Policy or any revised policy please promptly exit the site.

Cookie Policy

We use cookies and other technologies to ensure that everyone who uses The Longevity Lab website has the best possible experience. By continuing to visit or use our services, you are agreeing to the use of cookies and similar technologies for the purposes we describe in this policy. You can find more information about cookies at cookiesandyou.com.

Most browsers allow you to control cookies through their settings preferences. However, if you limit the ability of websites to set cookies, you may worsen your overall user experience, since it will no longer be personalized to you.

Our cookie table lists some of the third party cookies on our sites. Please note that the names of cookies, pixels and other technologies may change over time. Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

Who We Are and How To Contact Us

If you have questions, suggestions, or concerns about this policy, or about our use of your information, please contact us.

The Longevity Lab
12/378 Wellington Street, Perth WA 6000
08 6269 2017

This Privacy Policy doesn’t protect you when you send questions, content or ideas to The Longevity Lab via email. If you want to keep them private or proprietary, do not send them in an email. We try to answer every email within 48 business hours, however, despite our best efforts cannot always commit to this.